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How long does delivery take?

Ordered before 20:00 on working days, delivered the next working day.

What should I do if I received the wrong product?

If you placed your order from our online shop and received the wrong product, please contact us and we’ll help you with the return and refund process.

How much will delivery cost?

Pacinos offer free shipping on all orders above €50. If the order amount is below, shipping costs of € 4.95 will be charged.

When do I receive the track & trace code?

You receive the track & trace code when your order is shipped.

What should I do if I haven’t received my package?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery. Please contact us and we’ll help you.